Question 1

HOW DOES THE MEMBERSHIP WORK?

Accepted Answer

Your membership is billed monthly on a recurring cycle and includes access to all weekday Pilates (reformer & chair) group classes (Monday–Friday only).Billing starts on the day you choose and renews on the same calendar day each month.Example: A membership starting on 8 March will renew on 8 April.All classes must be used within the billing cycle and do not roll over.

Question 2

IS THERE A MINIMUM COMMITMENT?

Accepted Answer

Yes, there is a minimum commitment of 2 consecutive billing cycles.
Cancellations submitted during this period will only take effect after the second billing cycle is completed.

Question 3

HOW DO I CANCEL MY MEMBERSHIP?

Accepted Answer

You can cancel via:

My Account > Plans > Select your membership
A minimum of 30 days’ notice is required before your next billing date.

No mid-cycle cancellations are allowed.

If cancellation is submitted before completing the minimum commitment, the plan will only end after the 2-month period.

Question 4

WHAT IS A GUEST PASS AND HOW DO I USE IT?

Accepted Answer

Guest passes allow you to invite a first-time client to DAYR Studio for a complimentary class.How it works:Guest pass code and instructions will be sent via email on the 1st day of each monthCode is single-use and becomes invalid after redemptionMust be used by a guest via their own account (members cannot use their own code)Subject to class availabilityStandard booking & cancellation policies applyMisuse of code may result in invalidationWhat your guest gets:1x Pilates class credit (one-time use only)Valid for: Reformer101, Reformer Stretch, Reformer Core & Chair101Excludes all classes with prerequisites (no exceptions)Valid for 1 month from the date of issue

Question 5

CAN I FREEZE OR MAKE CHANGES TO MY MEMBERSHIP?

Accepted Answer

You may freeze your membership once per calendar year for up to 4 weeks (advance request required, subject to approval).

Plan upgrades or downgrades will take effect from the next billing cycle only. Mid-cycle changes are not permitted.

Question 6

ARE THERE ANY IMPORTANT USAGE POLICIES I SHOULD KNOW?

Accepted Answer

Memberships are non-transferable, non-shareable, and non-refundable
Classes are valid for weekday use only (Mon–Fri)
Late cancellations and no-shows will result in class forfeiture
Failed payments may result in suspension of access

FAQs

Frequently asked questions

HOW DOES THE MEMBERSHIP WORK?

IS THERE A MINIMUM COMMITMENT?

HOW DO I CANCEL MY MEMBERSHIP?

WHAT IS A GUEST PASS AND HOW DO I USE IT?

CAN I FREEZE OR MAKE CHANGES TO MY MEMBERSHIP?

ARE THERE ANY IMPORTANT USAGE POLICIES I SHOULD KNOW?

Frequently asked questions

HOW DOES THE MEMBERSHIP WORK?

IS THERE A MINIMUM COMMITMENT?

HOW DO I CANCEL MY MEMBERSHIP?

WHAT IS A GUEST PASS AND HOW DO I USE IT?

CAN I FREEZE OR MAKE CHANGES TO MY MEMBERSHIP?

ARE THERE ANY IMPORTANT USAGE POLICIES I SHOULD KNOW?

Frequently asked questions

HOW DOES THE MEMBERSHIP WORK?

IS THERE A MINIMUM COMMITMENT?

HOW DO I CANCEL MY MEMBERSHIP?

WHAT IS A GUEST PASS AND HOW DO I USE IT?

CAN I FREEZE OR MAKE CHANGES TO MY MEMBERSHIP?

ARE THERE ANY IMPORTANT USAGE POLICIES I SHOULD KNOW?

Frequently asked questions

HOW DOES THE MEMBERSHIP WORK?

IS THERE A MINIMUM COMMITMENT?

HOW DO I CANCEL MY MEMBERSHIP?

WHAT IS A GUEST PASS AND HOW DO I USE IT?

CAN I FREEZE OR MAKE CHANGES TO MY MEMBERSHIP?

ARE THERE ANY IMPORTANT USAGE POLICIES I SHOULD KNOW?

Frequently asked questions

HOW DOES THE MEMBERSHIP WORK?

IS THERE A MINIMUM COMMITMENT?

HOW DO I CANCEL MY MEMBERSHIP?

WHAT IS A GUEST PASS AND HOW DO I USE IT?

CAN I FREEZE OR MAKE CHANGES TO MY MEMBERSHIP?

ARE THERE ANY IMPORTANT USAGE POLICIES I SHOULD KNOW?

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